Return policy

At CHIPETY, we want you and your furry friend to be completely satisfied with your purchase. If you're not happy with a product, we're here to help.

Eligibility Requirements
To be eligible for a return:

Items must be unused and in original condition

All original packaging and tags must be intact

Proof of purchase is required

Returns must be initiated within 30 days of delivery

Non-Returnable Items
For health and safety reasons, we cannot accept returns of:

Used or damaged toys

Items without original packaging

Products missing tags or labels

Return Process

1.Contact our support team at support@chipety.com within 30 days of delivery

2.Provide your order number and reason for return

3.We'll email you a return authorization number and instruction

4.Pack items securely in original packaging

5.Include the return authorization number inside the package

6.Ship to: CHIPETY, 202 Saint Marys Avenue, DeRuyter, NY 13052

Return Shipping

Customers are responsible for return shipping costs

We recommend using a trackable shipping service

Chipety is not responsible for lost return packages

Inspection and Processing

Returns are processed within 5-7 business days of receipt

All returns are inspected upon arrival

You will receive email confirmation when your return is processed

Refunds

Approved refunds will be issued to the original payment method

Please allow additional time for your financial institution to process the refund

The value of the refund will match the original purchase price

Damaged or Defective Items
If you receive a damaged or defective product:

Provide photos of the damage or defect

We will arrange for replacement or refund

Exchanges

We currently offer refunds rather than direct exchanges. To exchange an item:

1.Return the original item for a refund

2.Place a new order for the desired item

Questions
Contact our customer support team:

Phone: 1 707-719-0993

Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

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