Shipping policy

Thank you for choosing Chipety! This policy outlines important information about how we handle order shipments and deliveries.

Shipping Areas
We are proud to offer shipping services to a wide range of countries. Shipping options and fees may vary depending on the destination.

Order Processing
All orders are processed Monday through Friday, excluding major U.S. holidays. Once your order is placed, you will receive an order confirmation email. When your order ships, you will receive a shipping confirmation email with tracking information.

Shipping Methods
We partner with reliable shipping carriers to ensure your orders are delivered safely. The specific carrier and service level will be selected based on your location and package size.

Shipping Address
Please ensure your shipping address is complete and accurate during checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned due to an incorrect address, we will contact you to resolve the situation.

Order Changes
If you need to modify your order, please contact us immediately at support@chipety.com. We can only accommodate changes if your order has not yet been processed for shipping.

Multiple Shipments
Larger orders may be shipped in multiple packages depending on product availability and warehouse location. You will receive separate tracking numbers for each shipment.

Shipping Problems
While we strive for smooth deliveries, occasionally issues may occur. If you experience problems with your shipment, please contact us at support@chipety.com. For lost or damaged packages, we will work with the shipping carrier to resolve the issue.

Contact Information
For any shipping-related questions, please contact our customer service team:

Email: support@chipety.com
Phone: 1 707-719-0993
Address: 202 Saint Marys Avenue, DeRuyter, NY 13052
Response Time: Within 24 business hours